| Registering and Logging In |
| What can I enter for my username and password? |
You can use any letter and/or number in your username and password. Please note that usernames must be all lower case characters (no capital letters) and contain no spaces or other characters, for example @,#. Usernames and passwords should be FOUR or more characters.
If the username you select has been chosen by someone else you will be asked to select a new one.
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| The site says my email address is already registered but I am new to the training. |
This may be happening for one of a few reasons. The most common reason is that you share an email address with someone who has already registered at the training site. If this is the case, you can register by entering a placeholder email address as in the example below:
If this is your shared email address - yourname@hotmail.com
Then enter this as your placeholder email address - yourname@example.com
If you are working in a location in which you are using a generic email address for the location or your position, e.g. locationname@email.com, it is possible another person in the location or someone previously in the position used the email address when completing their training. Please consider using a personal email address, a placeholder email address (as detailed above) or contacting Tech Support for further assistance.
Finally, you may have registered before and did not do the training. If this is the case you can use the following options to access your account:
- Call Tech Support at 888-804-9643 or
- Click the Live Help button to chat online with Tech Support
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| Can I register if I share an email account with someone else? |
The most likely reason is that you completed the training in a different account. For example, if you registered originally using an email address you no longer use and today you set up a new account with a different email address than before, your new account will not show your previously completed course certificates.
The first thing to do is contact Tech Support using one of the following options before doing any additional work in your new account:
- Call Tech Support at 888-804-9643 or
- Click the Live Help button to chat online with Tech Support
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| I never received the confirmation email after registering. |
This usually means that the email was caught by a spam filter. Check your spam/bulk mail folders first. If the message still cannot be found, please use one of the options below for assistance with confirming your account:
- Call Tech Support at 888-804-9643 or
- Click the Live Help button to chat online with Tech Support
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| Nothing happens when I click the link in the confirmation email. |
If the link doesn't work, then copy and paste the entire link into the address
line at the top of your web browser window.
If that does not work, please use one of the following options for assistance with confirming your account:
- Call Tech Support at 888-804-9643 or
- Click the Live Help button to chat online with Tech Support
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| Why am I being asked to register again? |
You may have mistyped your username. If the site does not recognize your username, it will ask you to create a new learner account. Please note that usernames and passwords are always lower case letters and/or numbers with no spaces.
If this happens, go back and try re-typing your username. If the system does not accept your username again and asks you to register (when you know you have already registered on the site), please use one of the following options for assistance with logging in:
- Call Tech Support at 888-804-9643 or
- Click the Live Help button to chat online with Tech Support or
- Click the "Yes, help me login" button to reset your password from the login page.
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| I have a new email address, should I register again? |
No. You should log in using your original account information. If you are having difficulty logging in, please use one of the options below for assistance with accessing your account:
- Call Tech Support at 888-804-9643 or
- Click the Live Help button to chat online with Tech Support or
- If you still have access to the email address with which you registered, click the "Yes, help me login" button to reset your password from the login page.
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| I cannot remember my password (or username). How can I log in? |
You can use the "Reset my password" button to retrieve your username and password without having either. Simply click on the "Reset my password" button and enter the email address at which you registered.
An email with instructions will be sent to that email address to help you log in. If you do not receive an email, please re-enter your email address ensuring that you spelled it correctly and completely.
If you do not receive an email after the second attempt, the email address does not match the one stored on the system or your email service provider may have blocked it as spam or junk mail. Check your spam/bulk mail folders first. If the message still cannot be found, please contact technical support for assistance using one of the following options:
- Call Tech Support at 888-804-9643 or
- Click the Live Help button to chat online with Tech Support
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| Browsers and Computers |
| What type of computer do I need to access the training site? |
The training site is accessible to people using Microsoft Windows-based computers as well as Apple Macintosh computers. Users of Linux computers and mobile devices may also be able to access the training site and learning materials. The site and courses have been tested in the following internet browsers:
- Microsoft Internet Explorer
- Mozilla Firefox
- Opera Software Opera
- Apple Safari
The site should operate in many additional modern Internet browsers.
Minimum Requirements
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Requirements
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Minimum
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Recommended
|
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Processor
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500 MHz Intel® Pentium®
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1.8GHz Intel® Pentium®
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RAM
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256 MB
|
512 MB
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Internet Connection
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100 Kbps
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256 Kbps
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Sound
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16-bit
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16-bit
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Video/Display
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65, 000 Color
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65,000 Color
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Operating System
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Mac OSX 10.4 / Windows® XP
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Mac OSX 10.6 / Windows® XP
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Browser
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Internet Explorer 7.0/FireFox 3.6 - JavaScript Enabled
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Internet Explorer 7.0/FireFox 3.6 - JavaScript Enabled
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Adobe Flash
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Adobe Flash 10.1
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Latest
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System Tests
Downloads
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| I cannot see all of the course on my screen. |
There are two likely reasons that you may not be able to see all of the lesson:
- Monitor Resolution is set incorrectly. Typically, the screen resolution of your computer monitor is set to larger than the normal resolution for the monitor.
To adjust your screen resolution on Windows computers:
- You need to minimize all windows on your
computer so only your "desktop" is visible.
- Right click on your desktop image. Select
"properties" from the menu.
- When the window pops up, select the
"Settings" tab.
- Near the bottom left of the settings tab
is a screen resolution slide bar.
- Left click and drag the slider to 1024x768 (varies by monitor).
- Click apply button (bottom right of
little window).
- The computer will ask you to confirm that
this is correct and that you want to keep the new setting. Click yes or OK.
- Then you can close the pop-up window and
you are all set.
- Internet Browser Text Size needs to be reset. Many browsers allow you to adjust the size of text displayed on your screen.
You can determine if the text size needs to be adjusted if you are viewing the lesson content and you can see the navigation buttons on the bottom of the browser window AND the text seems to flow off the bottom of the page or appears cut off.
To adjust your text size in most Internet browsers:
- In the control panel of the Internet browser, look for the "View" menu.
- Click on "View" then click on "Text Size"
- Internet Explorer users, select "Medium".
Firefox users should select "Normal"
Opera users note that you click "View" >> "Zoom" >> "100%"
In either case, you may need to close the course window and reopen to have your viewing preferences take effect.
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| How do I enable cookies? |
In Internet Explorer:
- Go to Tools in your browser (top right or left of your browser) and select Internet Options from the drop down menu.
- Once the Internet Options window opens, select the Security tab.
- Then click on the Trusted Sites icon, it's a green check mark.
- Click on the Sites button which will open a new, smaller window.
- Once the Trusted Sites window opens, enter the full address of the training site including the http:// in the "Add this site..." line but do NOT press "Add" button yet. Do not include anything after the .org or .com part of the address.
- Uncheck the "Require server verification..." check box if it is checked.
- You can now press the "Add" button to add the training site to your trusted sites list.
- Then press "Close" button to close the Trusted Sites window.
- Click the "OK" button to close the Internet Options window.
You should now be able to log in.
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| How do I stop the following message: "do you want to allow this site to access your clipboard?" in Internet Explorer? |
In Internet Explorer 7:
1. Go to Tools -> Internet Options.
2. Go to Security tab.
3. Select Internet,
4. Then click on Custom level button.
5. Scroll down to Scripting section (near the bottom of the list).
5. Under "Allow Programmatic clipboard access" option, check or select (tick) Enable.
Click OK twice (be sure to save) and exit.
In Internet Explorer 6:
1. Go to Tools -> Internet Options.
2. Go to Security tab.
3. Select Internet,
4. Then click on Custom level button.
5. Scroll down to Scripting section (near the bottom of the list).
5. Under "Allow paste operations via script" option, check or select Enable.
Click OK twice (be sure to save) and exit.
|
| The activities are not visible. |
Here are some common reasons that the activities might not visible.
- Your browser (for example Internet Explorer) needs updating. Browser programs are frequently updated to add functionality and address problems. If you are using an older version, you may not be seeing websites the way they are meant to be displayed. To check what version you currently have on your computer, and update it if necessary, open the browser program, go to the toolbar or menu, click on "Help," and then click on "About".
- Your computer needs the FREE Adobe Flash Player program or it needs updating. Go Here to download and install the latest version.
- Your computer needs the FREE Adobe Reader program or it needs updating. Go Here to download and install the latest version.
- In very limited cases for people using dial-up internet access, you may simply need to wait a little longer to load the page.
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|
| Taking Courses |
| Why can't I see my certificate from training I completed last year? |
The most likely reason is that you completed the training in a different account. For example, if you registered originally using an email address you no longer use and today you set up a new account with a different email address than before, your new account will not show your previously completed course certificates.
The first thing to do is contact Tech Support using one of the following options before doing any additional work in your new account:
- Call Tech Support at 888-804-9643 or
- Click the Live Help button to chat online with Tech Support
|
| Why can't I print my certificate? |
Here are the common reasons that certificates cannot be printed.
- Your computer needs the FREE Adobe Reader program or it needs updating. Go Here to download and install the latest version.
- An activity has not been completed that is required before the certificate can be printed.
If you cannot print your certificate, check to make sure that you have completed all of the required activities.
|
| Why is the certificate "locked"? |
Certificates are locked by default until all of the activities in the course are completed satisfactorily. In practice this means that you must:
- Read the lesson content AND
- Pass the quiz.
Some courses may require additional activities before a certificate is unlocked and printable.
Typically, if you complete each numbered step listed in the lesson before attempting to view or print the certificate, you will be able to get your certificate.
|
| Can I email my certificate of completion? |
Yes. You have two options for emailing your certificate of completion.
- When you complete the course and access the certificate of completion the first time, you will be given an opportunity to enter an email address before viewing your certificate of completion. The Safe & Sacred system will automatically email your certificate to the email address you enter.
- If you have already received your certificate of completion, you can view the certificate either by looking in your "My Certificates" box typically found in either the right or left column on the site and clicking on the certificate link...
OR
Return to the class for which you want the certificate and scroll down to the certificate of completion link, normally the last step at the bottom of the course page. Then SAVE the certificate to your computer so you can send it as an attachment via your email program.
|
| What is the Verify Certificate feature? |
| The Verify Certificate feature allows schools and parishes to validate a certificate by entering the unique code from the bottom a certificate. If the certificate is authentic, the Safe & Sacred site will present a report with the name of the person to whom the certificate applies and for which lesson it was earned.
|
| The activities are not visible. |
Here are some common reasons that the activities might not visible.
- Your browser (for example Internet Explorer) needs updating. Browser programs are frequently updated to add functionality and address problems. If you are using an older version, you may not be seeing websites the way they are meant to be displayed. To check what version you currently have on your computer, and update it if necessary, open the browser program, go to the toolbar or menu, click on "Help," and then click on "About".
- Your computer needs the FREE Adobe Flash Player program or it needs updating. Go Here to download and install the latest version.
- Your computer needs the FREE Adobe Reader program or it needs updating. Go Here to download and install the latest version.
- In very limited cases for people using dial-up internet access, you may simply need to wait a little longer to load the page.
|
| I cannot see all of the course on my screen. |
There are two likely reasons that you may not be able to see all of the lesson:
- Monitor Resolution is set incorrectly. Typically, the screen resolution of your computer monitor is set to larger than the normal resolution for the monitor.
To adjust your screen resolution on Windows computers:
- You need to minimize all windows on your
computer so only your "desktop" is visible.
- Right click on your desktop image. Select
"properties" from the menu.
- When the window pops up, select the
"Settings" tab.
- Near the bottom left of the settings tab
is a screen resolution slide bar.
- Left click and drag the slider to 1024x768 (varies by monitor).
- Click apply button (bottom right of
little window).
- The computer will ask you to confirm that
this is correct and that you want to keep the new setting. Click yes or OK.
- Then you can close the pop-up window and
you are all set.
- Internet Browser Text Size needs to be reset. Many browsers allow you to adjust the size of text displayed on your screen.
You can determine if the text size needs to be adjusted if you are viewing the lesson content and you can see the navigation buttons on the bottom of the browser window AND the text seems to flow off the bottom of the page or appears cut off.
To adjust your text size in most Internet browsers:
- In the control panel of the Internet browser, look for the "View" menu.
- Click on "View" then click on "Text Size"
- Internet Explorer users, select "Medium".
Firefox users should select "Normal"
Opera users note that you click "View" >> "Zoom" >> "100%"
In either case, you may need to close the course window and reopen to have your viewing preferences take effect.
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